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Part Time Front Desk Associate
Job Description
NOTE: Please include a detailed cover letter showcasing your interest and past experience with Yoga.
About the Position:
20 hours per week at Thrive Yoga
Reports to: Studio Director
Compensation:
- $ 18- $20 per hour
Benefits of employment include:
- Unlimited yoga classes
- Family unlimited yoga plan
- Workshops, retreats,events discounts
Hours:
Available to work mornings or evenings and weekends and some holidays. No exceptions.
About the position
The Front Desk Associate plays a key role in creating a welcoming and inviting space at Thrive Yoga. The successful candidate is highly energetic, extremely organized, pays attention to detail, and works well in a creative team environment. This person will work behind the front desk and assist our team with special projects as needed.
Front Desk Duties:
- Welcome all visitors according to our Customer Service standards
- Responsible for returning and answering customer service phone calls during their shift
- Follow Covid 19 guidelines to maintain cleanliness of studio. Empty trash and recycling, remove clutter from the office and front desk area, clean studio rooms, Clean mirrors in bathrooms, tidy props after classes. Unpack supplies.
- Forward retention leads to our Membership Sales Associate.
- Special Projects as assigned
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Skill sets
- Enjoys Yoga
- Confidence in solving customer service questions
- Independent worker
- High level of organization and attention to detail
- Temperament for multitasking and problem solving with customers
- Computer & App savvy. Learns App functionality quickly; Google Apps; Word; Excel; Canva; POS software like Mindbody Online, Namastream (not required but preferred); Social Media creation: Facebook; Instagram; TikTok
Applicants must have 2 years of Front Desk,Retail, Fitness Studio or customer service experience in one position, Must have 3 professional/personal references.
Note: A more comprehensive list of duties and details will be discussed with qualified candidates upon selection for interview.
To Apply: Send a detailed cover letter and resume.
Job Type: Part time
Full-Time Membership Sales Associate
NOTE: Please send a resume and cover letter to ugonma@thriveyoga.com
Salary Commensurate with experience
Hours: Flexible Days, Evenings and Weekends, Holidays; Position is 40 hours per week on average with some on-call duties as needed.
Required: Must live within 10 miles/20 minutes from Rockville location.
Qualifications
- 2+ years of experience in sales with proven results
- 2+ years experience in boutique fitness sales, wellness or marketing coursework
- College Degree (Required)
- Customer Service, Membership Sales, or Retail experience
Do you have an entrepreneurial spirit? Are you seeking a career that promotes wellness and makes the world a better place? Do you often get people excited about trying new things? Then this position may be for you. Thrive Yoga is looking for an enthusiastic, passionate, and business-minded Membership Sales Associate. The Membership Sales Associate position is fundamental to the success of Thrive Yoga and Academy for Extraordinary Living. We seek a candidate who enjoys engaging with potential and existing students and sell them memberships or programs that will benefit their health and lives. The Membership Sales Associate responsibilities include prospecting, developing rapport with potential clients, and exceeding sales goals. The Sales Associate enjoys, all aspect of the sales process: meet and greet; pitch; follow-up; close and upsell
Key Responsibilities:
- Consistently exceed goals including selling new memberships and other services, trainings and events.
- Proficiency in the studio Point of Sale system and CRM software, sell packages and memberships, upsell events, retreats, and trainings, and assist with customer relations duties. Detail-oriented and keep extensive notes on client conversations in the CRM system for appropriate follow-up.
- Consistently engage, know and greet all clients by name and be the customer support/sales branch of our community through building rapport and lasting relationships with prospective and current members
- Coordinate with the Programming Manager to create marketing and promotional materials to attract new clients and engage current client based on set studio goals
Skills and Experience
- Relevant work experience in Membership Sales and/or Sales Management
- Small business experience
- Proven track record of success at meeting and exceeding membership sales goals
- Confidence to perform on an incentive-based salary
- Experience in cold-calling and using a CRM system
- An entrepreneurial spirit. Lives life with a natural curiosity.
- Consistent yoga practice and a healthy lifestyle.
Salary: $20- $22 per hour w/Bonus opportunities